Frequently asked questions
How credits work, what things cost, and what to know before you visit. If your question isn't here, just get in touch.
Credits & pricing
Do credits expire?
Credits are valid for 12 months from the date of purchase, so there's no rush to use them all at once.
Can I share a credit pack with colleagues?
Yes — credits can be shared with friends, colleagues or family, so a small team can buy one pack and use it between several people.
Is there a contract, or do I need to buy a pack upfront?
There's no contract or membership — just buy a credit pack and spend it across hot desking, the private office or the boardroom however suits you. The bigger the pack, the lower the price per credit.
What's included in the price?
Superfast leased-line broadband, air conditioning and free hot and cold refreshments are included as standard across every space — there are no extra charges added on top of your credits.
How does the free trial day work?
New members can book one free hot-desking day to try the space before buying a credit pack. Get in touch to arrange a date.
Can I use half a credit?
Yes — for hot desking, half a credit covers a 4-hour session, so a full credit doesn't have to mean a full day if you don't need it.
How does the fixed monthly desk compare to using credits?
£225 a month works out the same as 15 credits' worth of hot-desking, but it's billed as one flat monthly rate rather than drawn from a credit pack — so there's nothing to top up, and the desk is reserved as yours every day rather than shared.
Visiting the space
Do I need to book ahead for a hot desk?
It's best to message or call ahead so we can make sure there's space ready for you, especially for your free trial day.
Is there parking nearby?
There is limited parking onsite which can be booked in advance at £5 per day — just let us know when you book. There is plenty of parking nearby too. The closest is Taylors Lane — turn right before the traffic lights and law courts, just off Foregate Street opposite the Foregate pub. Sansome Walk also has parking, just after Armstrongs outfitters. A large car park just 5 minute's walk at the bottom of Castle Street itself, by the racecourse at the junction with Severn Terrace.
Can I view the space before booking?
Of course — just message us to arrange a time to come and have a look round, no obligation.
Message or call us and we'll give you a straight answer. Or come in for a free trial day and see the space for yourself.